Wellbeing Promise

COVID-19 UPDATE

At Sky Rock, we believe universal connection is at the heart of the human experience. The safety and wellbeing of our guests and team members is paramount. We adhere to current Covid-19 protocols set by the World Health Organization, Center for Disease Control; and state and local guidelines. The following practices have been implemented:

PREVENTATIVE PRACTICES

Self-Declaration Form
All employees and vendors must complete a self-declaration form when they arrive at the property. The form can be accessed using a smart phone on the QR code posted at the hotel entrance. If someone is unable to use the electronic form, they will complete a paper declaration form which is kept on file for 30 days.

Hand Sanitizer
Sanitizer dispensers are located at the hotel entrances and in high contact areas. These locations include the lobby, restaurant entrance, meeting spaces, elevators, pool and fitness room.

Hand Washing
Employees are instructed to wash their hands frequently. If a sink is not available, they are to use hand sanitizer.

Personal Protective Equipment
PPE is worn by everyone on the property. Employees & Guests have the option to wear masks. Based on roles and responsibilities, employee PPE may also include gloves, face shields or eye goggles. Training on how to properly use and dispose of PPE is mandatory.

Signage
Health and hygiene reminders are posted throughout the property to reinforce safe practices.

PHYSICAL DISTANCING

Employees are encouraged to practice distancing — standing, sitting or moving six feet from others at all times.

GUEST ARRIVAL

Bell
Bell service is available upon request. The bell cart is sanitized after each guest is assisted.

Hotel Front Desk
Desk hosts utilize every other workstation to encourage separation.

Restaurants and Bars
Our venues have reduced seating capacities to encourage distance.

Meeting and Event Spaces
Our arrangements are in accordance with CDC and state recommendations.

Pool
Sundeck seating is configured with spacing.

KEEPING THINGS CLEAN

Cleaning Agents and Protocols
Our hotel uses cleaning products and protocols which meet EPA guidelines. They are effective against viruses, bacteria, and other airborne and bloodborne pathogens.

Public Spaces and Communal Areas
The frequency of sanitizing public spaces has been increased. The cleaning emphasis is on contact surfaces including check-in counters, bell desks, door handles, public bathrooms, credit card processing terminals, phones, room keys, locks, stair handrails, gym equipment, dining surfaces and seating areas.

Back of the House
The frequency of sanitizing back of the house areas has been increased. The cleaning emphasis is on high traffic areas including dining and break rooms, entrances, restrooms, loading docks, offices and the kitchen.

GUEST ACCOMMODATIONS

Guest Rooms
Industry leading cleaning and sanitizing protocols are used to maintain guest rooms. Particular attention is paid to high-touch items including television remote controls, toilets, doors, water faucets, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry
All linens are washed in accordance with CDC guidelines. Dirty linens are bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Linens are changed for stay-over guests upon request.

Air Filter and HVAC Cleaning
The frequency of air filter replacement and HVAC system cleaning has been increased.

STAFF SAFETY

Shared Equipment
Shared equipment is sanitized before, during and after each shift; or anytime the equipment is transferred to a new employee. This includes phones, radios, computers, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items.

Daily Pre-Shift & Timekeeping
Employee pre-shift meetings are conducted virtually or in areas that allow for appropriate distancing. Larger departments stagger employee arrival times to minimize traffic in back of the house corridors. Hand sanitizer is available at each time clock location and employees are required to sanitize their hands after clocking in. Our management team ensures constant communication, proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

Employee & Guest Health Concerns
Employees are instructed to stay home if they do not feel well and to contact a manager if they notice a coworker or guest with a cough, shortness of breath or other known symptoms of COVID-19. Employees and guests who are exhibiting any symptoms are instructed to immediately notify a manager. Employees must also notify their supervisor if they have been exposed to someone that has a presumptive case of COVID-19.

COVID-19 PROTOCOL

Training
All employees receive training on COVID-19 safety and sanitation protocols. More comprehensive training is provided for our Housekeeping, Food & Beverage, Front Office, Sales and Maintenance teams.

Case Notification
If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the local Health Department to follow recommended actions.

Room Recovery Protocol
In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The room will not be returned to service until it has been cleared per our COVID-19 Guest Room Cleaning POP.